Questions PMC operators actually ask.
Straight answers, no marketing hedge. If something you need to know isn’t here, ask us directly.
What Opsurant is—and isn’t.
Does Opsurant replace my property management software (PMS)?
No—and it’s not trying to. Your PMS stays the system of record for leases, accounting, and unit data. Opsurant sits on top of it: the layer where people ask questions, see what needs attention, and get documents drafted, without replacing anything you already depend on.
How is Opsurant different from ChatGPT?
A general chatbot doesn’t know your properties, your policies, or your programs—it answers from what it was trained on, which means it guesses when it doesn’t actually know. Opsurant answers from your own operations library, cites the document and section behind every answer, and is property-aware: the same question gets a different, correct answer at a LIHTC property than a conventional one. When it doesn’t have the data, it says so instead of guessing.
Who gets access to Opsurant?
Every employee—the leasing agent, the maintenance tech, accounting, the regional, ownership. Pricing is per unit, not per seat, so there’s no reason to ration licenses to a favored few. The knowledge is only useful if the person who needs it in the moment actually has it.
What does “property-aware” mean?
It means an answer accounts for which property is asking. Pet policy, fair-housing accommodations, notice procedures—these vary by jurisdiction, program (LIHTC, Section 8, conventional), and sometimes by owner. Opsurant knows which property a question is about and answers for that property specifically, instead of giving one generic answer for your whole portfolio.
Can I try Opsurant before committing my whole portfolio?
Yes—that’s the intended way to start. Pilots begin on a handful of properties, not your entire portfolio, so you see the product on real work before deciding to expand. More on how you start →
Is the demo real?
The product is real; the data in the demo is not. Every screen and interaction in the demo runs on a fictional company we call BestCo Property Management—a made-up portfolio, built so we can show you the real product without showing you someone else’s confidential data. Nothing in the demo calls a live AI model; the responses are pre-scripted for the scenarios shown.
How your data is handled.
What happens to our data if we leave?
You leave with everything: a full export of your data, in standard, usable formats—not a proprietary format only we can open. This is true whether you leave after a month or after five years, and it’s true of the Knowledge Foundation deliverable specifically: the structured operations library is yours to keep regardless of what you decide about the subscription.
Do you use our data to train AI models?
No. Your policies, your numbers, and your conversations are not used to train a general-purpose AI model that any other account could benefit from. What you put into Opsurant stays scoped to your account.
Is my data secure?
Each customer’s data is isolated from every other customer’s, and access is limited to what running and supporting the service requires—not open browsing. We’re early-stage and don’t hold formal certifications yet, so rather than a badge, we’ll give your security team a straight written answer to their actual questions. The full trust & security page →
How this actually begins.
How does pricing work?
Per unit, per month, across your whole portfolio—one flat rate, every employee included. You already know your unit count, so you already know your cost; there’s no seat math and no dollar figure we could publish that would mean anything without knowing your portfolio. See the full pricing model →
What is the Knowledge Foundation engagement?
It’s the paid, one-time engagement where we build your structured operations library—the policies, procedures, and property-specific rules Opsurant answers from. It’s real consulting work, and the deliverable is yours either way: a full export in standard formats, whether or not you continue with the subscription afterward.
How long does onboarding take?
Honestly, it depends—mainly on how documented your operations already are and how large the pilot scope is. A PMC with clean, current SOPs moves faster than one where most of the knowledge lives in people’s heads. We won’t give you a number that isn’t true for your portfolio; we’ll tell you a real one once we know your starting point.
What if our operations aren’t well documented yet?
That’s normal, and it’s a large part of what the Knowledge Foundation engagement is for. It starts from what actually exists—SOPs, memos, and the knowledge currently living only in your best people’s heads—and turns it into a structured library. You don’t need pristine documentation going in; that’s the point of the engagement, not a prerequisite for it.
Do owners get access to Opsurant?
Today, that means polished owner reports generated in minutes instead of an afternoon of copy-paste—not owner logins. Curated owner access is in development: owners will get their own sign-in, see exactly what you choose to share, and be able to ask questions about their own properties in plain language with cited answers—scoped to that same shared window. We label it in development rather than promise a date we can’t back up.
Kick the tires. Then bring us your portfolio.
We’re onboarding early-access partners now—PMCs who want a real say in what gets built next. Bring your unit count and your worst operational headache.