Notices and letters, drafted from what’s already true.
Documents turns the numbers already sitting in your portfolio—delinquency, occupancy, renewal comps, lease dates—into notices, resident letters, and owner reports, written in your company’s own templates and voice. Nothing sends itself. A person reads it, fixes what needs fixing, and approves it before it goes anywhere.
From copy-paste-from-three-systems to a two-minute read-through.
A late-rent notice, a renewal offer, an owner summary—none of these are hard to write, but every one of them means pulling the same handful of numbers out of two or three different places and pasting them into a document that still needs proofing before anyone will sign it. Multiply that by a portfolio of a few thousand units and it’s an afternoon that happens every single week, quietly, and it’s almost never the most valuable way to spend it.
Documents starts the draft already assembled. Pick the notice type, the letter, or the report; Opsurant pulls the live figures for that property or that owner and writes them into your existing template, in the tone your company already uses. What used to be an afternoon of assembly becomes a read-through—check the numbers, adjust a sentence, send.
Your voice. Not a generic form letter.
Documents drafts from templates your company already uses or approves—not a generic library of legal boilerplate that reads like it came from nowhere. The structure, the tone, the letterhead: yours. What Opsurant adds is filling that structure in correctly, every time, from whatever is actually true for that property and that resident or owner right now, instead of whoever’s available copying it in by hand.
That matters most on the documents where getting a number wrong is expensive—an owner report that has to match what Performance shows, a notice that has to cite the right lease date and the right jurisdiction’s notice period. Because Documents pulls from the same live data as the rest of the hub, the letter and the dashboard never quietly disagree.
A draft, always. Never an autopilot.
Every generated document is clearly labeled a draft and flagged for review—figures Opsurant is less certain about get called out explicitly rather than buried. Nothing leaves the building without a person reading it and hitting send. The point isn’t to remove the person from the letter; it’s to remove the tedious assembly that stood between them and it.
Dear Ms. Whitfield,
Your lease at Harbor View (HV-2003) is set to expire September 30. Based on current market comparables for the property and your on-time payment history, we’re offering a twelve-month renewal at $1,845/mo—an increase of $60 over your current rate. This offer is valid through…
[continues—review before sending]
Owner reports get the same treatment. A performance summary for Main St Holding I LLC pulls directly from Performance’s live figures—occupancy, delinquency, NOI—and writes them into a polished, on-brand letter instead of a bulleted export nobody wants to receive. The property manager reads it once, adjusts a line, and sends something that looks like it took an afternoon to write.
Notices work the same way, and they carry the extra weight of getting the details right—the correct notice period for the jurisdiction, the correct lease date, the correct amount owed. Getting those from a live source instead of a manual retype is where Documents earns its keep the most.
Kick the tires. Then bring us your portfolio.
We’re onboarding early-access partners now—PMCs who want a real say in what gets built next. Bring your unit count and your worst operational headache.